Privacy Policy

Who are we?

Click Digital Law is a company registered in England and Wales with company registration number 17419357 and our registered offices are 82a James Carter Road, Mildenhall, IP28 7DE. We are registered with the Information Commissioners Office (ICO).

Purpose of this privacy notice

This privacy notice aims to give you information on how we collect and processes your personal data through your use of our services and when you correspond with us regarding our services, including any data you may provide during these scenarios. We act as a data controller for processing such personal data.

How can you contact us regarding your personal data

We have appointed a data privacy manager who is responsible for overseeing questions in relation to this privacy policy. If you have any questions about this privacy policy, including any requests to exercise your legal rights, please contact the data privacy manager using the details set out below:

Full name of legal entity: CLICK DIGITAL LAW LIMITED

Email address: info@clickdigitallaw.co.uk

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK regulator for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

Changes to privacy notice and your duty to inform us of changes

We keep our privacy policy under regular review. This version was last updated 01 October 2026.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

What personal data do we collect about you

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We will need to collect some personal information about you to form a solicitor and client relationship and so we can create and maintain proper records and provide our services. This information will include your:

  • Full name

  • Address

  • Date of birth

  • Email addresses

  • Financial details (such as bank accounts)

  • Phone numbers

  • Data contained on any relevant identification documentation

We deal only with businesses and companies and therefore the above information will most likely relate to the officers and owners of such businesses. You should not pass onto us the personal data of your customers whom receive your goods or services.

Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with our services). In this case, we may have to cancel a service you have with us but we will notify you if this is the case at the time.

What legal basis we use to process your personal data

We process your personal data:

  • so we can carry out our contract with you or take steps necessary for you before entering a contract with you (such as obtaining initial instructions on your matter)

  • where necessary, in the legitimate interests of our business

  • where necessary, where required by law

Purposes for which we use your personal data

We have set out below, in a listed format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so.  

Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the list below.

Where we need to process your personal data for a new purpose not set out in this privacy notice, we will contact you to inform you and may obtain your consent for such processing.

The listed format is (i) Purpose/activity (ii) Type of data collected (iii) Lawful basis for processing (including legitimate interest).

Purpose/activity: to obtain your initial instructions in relation to a service which we intend to provide to you. Type of data: personal and contact details. Lawful basis: legitimate interest.

Purpose/activity: to confirm the identity of our clients. Type of data: personal and contact details. Type of data: necessary for performance of our contract with you.

Purpose/activity: to provide our services to you. Type of data: personal and contact details. Lawful basis: necessary for performance of our contract with you.

Purpose/activity: to bill you for the work we have undertaken for you. Type of data: personal and contact details and financial details. Lawful basis: necessary for performance of our contract with you.

Purpose/activity: to manage our relationship with you which may include asking you to leave a testimonial or publication. Type of data: personal and contact details. Lawful basis: legitimate interests.

Purpose/activity: to tell you about our products or services where you are already a client of ours or have received our services before. Type of data: personal and contact details. Lawful basis: legitimate interests.

Purpose/activity: to manage, administer, and improve our business, including customer surveys and troubleshooting. Type of data: personal and contact details and financial details. Lawful basis: legitimate interests.

Purpose/activity: to manage a complaint made by you about our business. Type of data: personal and contact details. Type of data: necessary for performance of our contract with you.

Who we share your personal data with

We may have to pass on your personal information to other people or organisations to provide our legal services to you and to conduct our business. This may include:

  • other solicitors we instruct to carry out our services on our behalf;

  • barristers (for example, obtaining barristers’ advice on a particular matter);

  • other professionals, businesses, or individuals with whom are on the other side of a particular transaction or issue affecting your matter;

  • other experts and professionals (e.g. accountants);

  • other trusted suppliers (e.g. IT support); and

  • regulatory bodies, government, or law enforcement.

How long do we keep your personal data

For legal and taxation reasons, we usually retain your personal data for at least six years following completion of our services for you.

Data security measures

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

International transfers

If the work we are doing for you means we need to transfer your personal information to another country, we will discuss this with you beforehand. This might occur, for example, where professionals outside of the UK need to be consulted in relation to your matter.

We may also have technical service providers based outside of the UK who help with our operations who may require access to your personal data.

Whenever we transfer your personal data out of the UK, we ensure a similar degree of protection is afforded to it by ensuring that the country of destination has been deemed to provide an adequate level of protection for personal data.

Marketing

Sometimes, if you are our client or have used our services before, we may contact you to inform you about our services.

If you want to withdraw your permission for receiving marketing communications, you can do that by using an ‘unsubscribe’ facility in the marketing emails sent to you or by contacting us.

Website cookies - what are cookies?

Cookies are part of a wider type of ‘tracking technology’ which track a user’s activities on a website and the wider web. They are small files that are saved locally onto a user’s device which activate when a user visits a particular website, thereby creating a form of unique user ID. Most websites, web applications, and mobile applications use cookies to recognise a user's device and store information about their previous visits to (i) enable the website to perform more efficiently (ii) track user preferences (iii) personalise content (iv) conduct marketing (v) provide security functionalities. Some cookies can be either ‘session’ cookies or ‘persistent’ cookies. Session cookies are temporary and not stored on a user’s device whereas persistent cookies are. There are also ‘first party’ and ‘third party’ cookies. The former is used by the website operator whereas the latter are operated by third parties. Cookies can also track a user’s activity across multiple websites.

Website cookies - what cookies do we use on our site?

We use ‘essential’ cookies in order to ensure our website runs effectively. You cannot disagree to the use of these cookies if you want to use our website. We may also use third-party cookies which involve third parties, such as Google, and ‘non-essential’ cookies to collect analytics about our website and our users, as well as to conduct marketing activities. You can disagree to the collection of such cookies when you visit our site by clicking ‘decline’ on our cookie banner.

By using our website and/or accepting the relevant statements in our cookie banner, you agree to use the same as per this cookie policy.

Your rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data. These are:

  • Request access to your personal data

  • Request correction of your personal data

  • Request erasure of your personal data

  • Object to processing of your personal data

  • Request restriction of processing your personal data

  • Request transfer of your personal data

  • Right to withdraw consent

If you wish to exercise any of the rights set out above, please contact us.

We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.